Warehouse Inventory Receive software application
Streamlining the experience to receive inventory into the AWS data centers & warehouses
Web app | Logistics user experience | Inventory management
Snapshot of the final design
About the project
Receive is an AWS inventory management web application used by 20,000+ AWS logistics technicians globally. It is used to enter details of the shipments that arrive at the warehouse. The goal is to ensure details are entered accurately for better inventory tracking.
The primary goal of the application is to create a simple and guided user interface design. To reduce inventory inaccuracies and enhance user efficiency.
My Role & Team
Role: Lead UX Designer
Team: 3+ (Including me, product manager, engineering lead and team of front-end and back-end engineers)
Project Date & Timeline: January 2023 - April 2023 (3months)
My Contribution: 1) Conducting user research at every stage (1:1 user interviews, usability testing, concept testing)
2) Design - Crafting user flows and low and high fidelity designs.
Problem
Lack of a standardized way to receive inventory due to multiple sources of receive
Leading to increased company expenditures and increase in cognitive load for the users due to context switching.
Process highlights
Engaging with logistics technicians at warehouses
Timeline - 1 week
In a 3-day immersive experience, I conducted extensive 1:1 interviews with logistics technicians at Amazon warehouses and data centers, gaining valuable insights into their needs, pain points, and operational challenges.
An illustration of end to end process for a logistics technician inside a warehouse
Conducting a Customer Satisfaction Survey (CSAT)
Timeline - 2 weeks
Surveyed 5000+ users globally for CSAT study, unveiling likes, dislikes and ease of use.
"
Validating designs with users
Timeline - 2 weeks
Iteratively involving users in the design process to gather insights and refine solutions for optimal usability and engagement.
.jpg)
Crafting usable and modular designs using AWS Design system
Meticulously creating designs that seamlessly integrate with the AWS Design system, resulting in user-friendly interfaces and scalable solutions.
Solution
Consolidating multiple sources into one application
(Note: The provided case study is a condensed overview. For a more comprehensive discussion, feel free to reach out to me at dishas982@gmail.com)